Privacy policy

Privacy Policy

Kajaanin Ranch Oy reserves the right to make changes to ordering and delivery terms as well as price lists.

1. Register holder

Kajaanin Ranch Oy
1919422-0
Kauppakatu 26, 87100 Kajaani

2. Contact person responsible for the register

Kimmo Laatikainen, kimmo.laatikainen@ranch.fi, 0409391016

3. Purpose of the register

User register of the online service

4. User register of the online service

The legal basis for processing personal data under the EU General Data Protection Regulation is the maintenance of the online service and restaurant table reservations. The purpose of processing personal data is customer communication and maintaining customer relationships. The data is not used for automated decision-making or profiling.

5. Contents of the register

The data stored in the register includes: the person’s name, phone number and email address. IP addresses of website visitors and cookies necessary for the functionality of the service are processed based on legitimate interest, for example to ensure security and to collect visitor statistics when they can be considered personal data. Consent is requested separately for third-party cookies when required.

6. Regular sources of information

The data stored in the register is obtained from the customer, for example, through messages sent via website forms, by email, by phone, through social media services, from agreements, customer meetings, and other situations in which the customer provides their information. Contact details of representatives of companies and other organizations may also be collected from public sources such as websites, directory services, and other companies.

7. Regular disclosures of data and transfer of data outside the EU or EEA

Data is not regularly disclosed to other parties.

8. Principles of register protection

Due care is taken in processing the register, and the information handled through information systems is appropriately protected. When register data is stored on internet servers, the physical and digital security of the hardware is properly ensured. The data controller ensures that stored data, server access rights, and other information critical to the security of personal data are handled confidentially and only by employees whose duties require it.

9. Right of access and right to request correction of data

Every person in the register has the right to check the data stored about them and to request the correction of any inaccurate data or the completion of incomplete data. If a person wishes to review the data stored about them or request corrections, the request must be sent in writing to the data controller. The data controller may request proof of identity if necessary. The data controller will respond within the time required by the EU General Data Protection Regulation (generally within one month).

10. Other rights related to the processing of personal data

A person in the register has the right to request the deletion of their personal data from the register (“right to be forgotten”). Registered users also have other rights under the EU General Data Protection Regulation, such as the right to restrict the processing of personal data in certain situations. Requests must be sent in writing to the data controller. The data controller may request proof of identity if necessary. The data controller will respond within the time required by the EU General Data Protection Regulation (generally within one month).

Lunch

Lunch is served between 11:00 a.m. and 1:45 p.m. During lunch hours, we serve lunch and the children’s menu.

Since 2004, Ranch has been a beloved part of the heart of Kajaani, known for its relaxed and cozy atmosphere.

Lunch is served between 11:00 a.m. and 1:45 p.m. During lunch hours, we serve lunch and the children’s menu.

Reservation Terms and Conditions

Cancellation policy
The customer has the right to cancel a confirmed order free of charge up to one week (7 days) before the event, unless otherwise stated in the offer.

Payment terms
Payment terms according to agreement. For invoicing, the customer must provide billing details with references in advance.

Number of guests
The customer confirms the number of guests and any special dietary requirements one week before the event, unless otherwise agreed in the offer. This confirmed number of guests will be used as the basis for invoicing. If the number of guests increases by more than 10% from the confirmed amount, the service provider has the right to charge reasonable compensation for the additional work caused.

Special arrangements
If the service provider makes special arrangements or orders services from a third party (music, decorations, etc.) according to the offer, the service provider has the right to charge the customer in full for the costs incurred in case of cancellation.

Damages
The person making the reservation is fully responsible for any damages caused to Ranch Catering.

Complaints
Any complaints must be submitted on the first working day following the event to Restaurant Ranch or by email at asiakaspalvelu@ranch.fi.

Alternative dispute resolution for consumer disputes
If a dispute related to a sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board. The website of the Consumer Disputes Board is www.kuluttajariita.fi

Force majeure
Ranch Catering is not liable for damages caused by strikes, lockouts, interruption of public transport, fire, power outages, or other circumstances beyond Ranch Catering’s control (force majeure). If the conditions or schedule of the event change due to reasons beyond Ranch Catering’s control, Ranch Catering reserves the right to make changes to the event pricing.

Kajaanin Ranch Oy reserves the right to make changes to ordering and delivery terms as well as price lists.